Securifi Community Forum

Securifi Products => Almond+ => Topic started by: engr.jpc on April 08, 2017, 12:37:58 pm

Title: All sensors gone on A+
Post by: engr.jpc on April 08, 2017, 12:37:58 pm

All of a sudden all my sensors are gone on my A+. I discovered it last night when I wanted  to turn off one of my lights downstairs. My iOS app is showing zero smart devices added. I checked in LCDUI and found out that it has a message "You have not added any sensors yet".

I tried rebooting A+ a few times but to no avail.

Title: Re: All sensors gone on A+
Post by: engr.jpc on April 09, 2017, 02:38:21 pm

Has anyone experienced this issue before?

@Ashok, any recommendation on how to fix it or ai have no choice but to re-add all my sensors?

Title: Re: All sensors gone on A+
Post by: zibmak on April 09, 2017, 10:26:48 pm

My system shows the same behavior. All of a sudden there are no Z-wave sensors at all. But all the wifi devices are still there.

Please advise. This CAN NOT happen!!!!!!!!!!!!!!!!

Title: Re: All sensors gone on A+
Post by: engr.jpc on April 09, 2017, 11:24:45 pm

Same thing with me ALL wifi devices are still showing. My rules for wifi devices are still working.

Title: Re: All sensors gone on A+
Post by: nal51511 on April 11, 2017, 12:33:33 pm

i had the same thing happen and had to re-add all of them.

Title: Re: All sensors gone on A+
Post by: Ashok on April 11, 2017, 04:48:53 pm

@ engr.jpc, zibmak,

Could you please send us the log files with the description "Logs for Ashok".

Title: Re: All sensors gone on A+
Post by: engr.jpc on April 11, 2017, 07:49:46 pm

Quote from: Ashok on April 11, 2017, 04:48:53 pm

@ engr.jpc, zibmak,

Could you please send us the log files with the description "Logs for Ashok".

Logs sent...

Title: Re: All sensors gone on A+
Post by: zibmak on April 30, 2017, 11:36:41 am

@ Ashok -- Logs sent.

If the intention is for early adopters like us to build a mission critical system (such as water intrusionn shut off, or home security system) based on an Almond router this kind of behavior CAN NOT happen!
Okay so this go around my lights did not trun on and the door sensors did not "ding" but I lost a lot of trust.
I am seriously considering buying a different stand alone smart hub. And Hope and Pray for more reliable system behavior.

Regards -- Zibmak

Title: Re: All sensors gone on A+
Post by: grouter on May 08, 2017, 08:48:30 am

This happens periodically on my Android app. Fortunately, it always works itself out and sensors reappear.

Have you tried switching to local mode? That seems to work for me most of the time.

Title: Re: All sensors gone on A+
Post by: engr.jpc on May 08, 2017, 09:15:28 am

That's the first thing I tried to try switching to local mode to see if the sensors are still there... I waited for weeks hoping they will re-appear and receive some advise from Securifi but time is passing by so I ended up re-adding all my sensors.

Title: Re: All sensors gone on A+
Post by: mparadis on January 03, 2018, 11:42:19 pm

Just had this happen to me today. Was there ever a solution?