Securifi Community Forum

Securifi Products => Almond+ => Topic started by: pabpoo on August 04, 2017, 12:29:49 pm

Title: DeviceList.xml empty with working sensors.
Post by: pabpoo on August 04, 2017, 12:29:49 pm

Hi,

have 4 Zigbee sensors connected and noticed that my DeviceList.xml is empty. They work and are listed correctly in the web/cloud/mobile app UI.

Is this normal?

Firmware: AP2-R090-L009-W016-ZW016-ZB005

Thanks.

Title: Re: DeviceList.xml empty with working sensors.
Post by: nitesh.agarwal on August 05, 2017, 08:03:59 pm

@Pabpoo

To my best knowledge, it should not be happening. Please send us the log files by tapping "Help--> Send Longs " and enter the description as Log files for Pabpoo to see what can be done in this regards.

Title: Re: DeviceList.xml empty with working sensors.
Post by: pabpoo on August 06, 2017, 07:25:14 pm

Quote from: nitesh.agarwal on August 05, 2017, 08:03:59 pm

@Pabpoo

To my best knowledge, it should not be happening. Please send us the log files by tapping "Help--> Send Longs " and enter the description as Log files for Pabpoo to see what can be done in this regards.

No luck, got “sorry, unable to send logs”.
On CloudDaemon.log: “{"CommandType":"SendLogs","Success":"false","ReasonCode":"0","AppID":"2"}”

Title: Re: DeviceList.xml empty with working sensors.
Post by: pabpoo on August 06, 2017, 07:56:35 pm

Seems the send logs option worked after a reboot of the router (was too big?)