Securifi Community Forum

Securifi Products => Almond 2015 => Topic started by: FranklinParkRam on July 17, 2018, 10:54:59 am

Title: Almond was reset and now touch screen stopped working
Post by: FranklinParkRam on July 17, 2018, 10:54:59 am
Hello
I bought my Almond on Jan 5, 2016 and everything was working fine until yesterday. Yesterday it was working but bandwidth seemed very low and so I thought I would factory reset it and set it up from scratch. Ever since the touch screen has stopped working and I can't get past the language choice screen. Can you help me?
My invoice from Amazon is attached.

Thanks for your help.
Ram
Title: Re: Almond was reset and now touch screen stopped working
Post by: Ashok on July 17, 2018, 11:29:12 am
@ FranklinParkRam,

Ensure you are using the Almond's power adapter and also turn off the device for a couple of minutes and connect it back to a different power outlet. Still no go, then reach our support team at support@securifi.com.
Title: Re: Almond was reset and now touch screen stopped working
Post by: FranklinParkRam on July 17, 2018, 11:37:18 am
Thanks Ashok. Left it turned off overnight and nothing still. I will contact your support team.