Securifi Community Forum

Securifi Products => Almond+ => Topic started by: ymulls on July 13, 2019, 05:56:00 am

Title: Issues with app on both iOS and Android or maybe itís the router
Post by: ymulls on July 13, 2019, 05:56:00 am
Hi,

Wondering if anyone can help my smart devices are no longer working (all greyed out on the app) but when I reboot the router they all work for a while then stop again. Also the app is not running/detecting any of the rules, so when I leave home it still says home instead of away. I have not modified anything and this has just started occurring From 7th July. Any advice would be appreciated

Thanks
Ym
Title: Re: Issues with app on both iOS and Android or maybe itís the router
Post by: mr_tom on July 23, 2019, 06:41:45 pm
I have also been having a lot of similar instability issues and struggling to work out where they've been coming from.
Title: Re: Issues with app on both iOS and Android or maybe itís the router
Post by: vikas jilla on July 23, 2019, 11:50:32 pm
Hi @ymulls and @mr_tom

Please do send logs when this happens. Either from the Almond app (settings-->Report a problem) or from Almond LCD(Help-->Send Log-->Report a problem.).

Thank you.