Upgrade won't work

[easy victor]

because I can't reach my A+ from a Web UI.     10.10.10.254 times out. . Neither does the IP that is assigned from my existing router. Can't ping either one.

Internet is connected per the Basic Status.

I even tried doing a hard reset, but no joy.

I tried connect.securifi.com but there was nothing to click on in the software tab.

Please advise.

[LGNilsson]

I've asked one of the members of our software team to get in touch with you, as this is not an issue we've seen.
In every other case, a hard reset have solved the problem.

I presume your computer is connected directly to the Almond+ over cable or Wi-Fi?
When you did the hard reset, did you press and hold the button for 10 seconds?

[easy victor]

I tried connecting my desk computer to the Almond+ both wired and wireless. I did hold the button down at least 10 secs until it rebooted itself.

While I was typing this, I decided to hard wire my laptop into one of the LAN ports- and it worked.

I'm at a loss as to why it won't work from my desktop. But I'm working now! It seems that it can't be done over a network, but only a direct connection to the Lan port itself.

[nsvrana]

This sounds like a networking issue, can you give a basic topology of the network? For example mine is setup as such:

Modem -> Almond+ -> Network

It sounds like you make have:

Modem/Router -> Network -> Almond+ -> Network

Your desktop is on the network before the A+ and unable to access it. By plugging directly into the LAN you are on the correct network.