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Author Topic: Blank Screen  (Read 2661 times)

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Offline jjb488

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Blank Screen
« on: July 16, 2014, 12:40:09 am »
Almond has been working fine up until today. I had to unplug it to move some things - then plugged it back in and the screen is blank (black). No idea what is wrong with it. Anyone know?

LGNilsson

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Re: Blank Screen
« Reply #1 on: July 16, 2014, 01:16:50 am »
Apologies for mixing things up at first, I didn't pay attention to which forum you'd posted this in.

Please contact our support team, they'll help you with this - http://www.securifi.com/support
« Last Edit: July 16, 2014, 01:28:58 am by Lars »

Offline jjb488

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Re: Blank Screen
« Reply #2 on: July 16, 2014, 01:27:52 am »
I don't even see that button. I see one on the side next to the ports and power cable slot. I tried pressing that and nothing happens.

LGNilsson

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Re: Blank Screen
« Reply #3 on: July 16, 2014, 01:29:52 am »
It seems like your Almond has failed for some reason and as mentioned in the edited post above, our support team will be able to help you out and arrange for a replacement unit.

Offline jjb488

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Re: Blank Screen
« Reply #4 on: July 16, 2014, 01:30:51 am »
ok thank you. do I just wait for them to contact me then?

LGNilsson

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Re: Blank Screen
« Reply #5 on: July 16, 2014, 01:35:39 am »
Can you either call them or send them an email?
Please see http://www.securifi.com/support for contact information.

Offline jjb488

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Re: Blank Screen
« Reply #6 on: July 16, 2014, 01:38:35 am »
ok thanks. I'll email them.

 

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