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Author Topic: Beta Weather App not working  (Read 13994 times)

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Offline Toonzy

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Beta Weather App not working
« on: November 12, 2013, 04:23:36 pm »
Weather App worked successfully for 3 months.This morning I tapped weather app ,,,goes to updating screen then back to main menu. Anyone else having this issue?

LGNilsson

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Re: Beta Weather App not working
« Reply #1 on: November 13, 2013, 01:44:37 am »
Hi there,

I just checked here in the office and it's working fine. Could you please provide your location (city) and internet service provider you're with and we'll look into the issue for you.
If you're not comfortable doing it openly on the forums, you can either send me a PM here, or email our support team at suppport@securifi.com and they'll help you figure out what the issue could be.

Offline Toonzy

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Re: Beta Weather App not working
« Reply #2 on: November 16, 2013, 08:45:31 am »
Cheked both weather and time application . both are working fine now

Offline Robot

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Re: Beta Weather App not working
« Reply #3 on: November 24, 2013, 01:22:17 pm »
I have the same problem with the weather app. It was not displaying this morning and when I try, it goes back to main page.

LGNilsson

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Re: Beta Weather App not working
« Reply #4 on: November 24, 2013, 09:41:51 pm »
Can you PM me your location and ip address range, or alternatively email our support team with the same information at support@securifi.com and we'll look into what's going on.

Offline Patrick Wilson

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Re: Beta Weather App not working
« Reply #5 on: November 25, 2013, 10:16:26 am »
Weather App worked successfully for 3 months.This morning I tapped weather app ,,,goes to updating screen then back to main menu. Anyone else having this issue?

My Weather App stopped working yesterday 2013-11-24 as well,  but it it working now. My ISP was having issues,  so I initially blamed them. It is working fine today. 

Patrick Wilson
Victoria, BC Canada

Offline circusmind

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Re: Beta Weather App not working
« Reply #6 on: November 29, 2013, 01:00:24 pm »
My weather app has not been working for several days.  I have power-cycled both my router and my Securifi, but to no avail.  I am in Bloomington, IN and AT&T is my ISP.

Offline Patrick Wilson

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Re: Beta Weather App not working
« Reply #7 on: December 04, 2013, 05:17:39 pm »
My weather app has not been working for several days.  I have power-cycled both my router and my Securifi, but to no avail.  I am in Bloomington, IN and AT&T is my ISP.

Yes,  the issue seems to have returned here in Victoria, BC Canada too,  (in case location matters).  It has been like this for several days.
(My Almond is definitely connected to the Internet prior to running this test,  and this PC I'm typing this from is behind my Almond).   

It progresses as follows: 


This output suggests that the Weather App is actually loading,  but that it is crashing,  and returning to Home screen upon crashing. 
I hope this gets fixed quickly,  I've become quite attached to the Weather App,  especially as Victoria,  has just entered the icky "Snowfall" season.

Our Data provider has been having issues, and we are working with them to resolve these issues.  We will get this resolved as quickly as possible. 

Are these the same symptoms everyone else is experiencing? 
« Last Edit: December 05, 2013, 01:15:19 am by Patrick Wilson »
Patrick Wilson
Victoria, BC Canada

Offline Hortonz

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Re: Beta Weather App not working
« Reply #8 on: December 06, 2013, 01:46:55 am »
I too am having this issue.  In Portland, OR with Comcast xfinity.

LGNilsson

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Re: Beta Weather App not working
« Reply #9 on: December 06, 2013, 04:54:33 am »
This is related to our service provider and for whatever reason, it seems to only affect certain regions at a time. We're working on resolving this with our service provider, so please bare with us.

Offline egegez

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Re: Beta Weather App not working
« Reply #10 on: December 10, 2013, 01:38:54 pm »
My Weather application is crashing as well. Will it be working okay soon?

LGNilsson

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Re: Beta Weather App not working
« Reply #11 on: December 10, 2013, 10:22:43 pm »
It's not the app crashing, the issue is that the weather data isn't being sent through and it's something we're working on trying to resolve. As we're relying on a third party for the weather service, we sadly don't have full control of things and have to rely on them solving the main part of this issue.
We're sorry about the inconvenience and we're working on ways of improving things.

Offline Hortonz

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Re: Beta Weather App not working
« Reply #12 on: January 01, 2014, 05:28:02 pm »
Any updates on the weather app issue?  I miss having the weather at a glance.

LGNilsson

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Re: Beta Weather App not working
« Reply #13 on: January 01, 2014, 11:01:48 pm »
The problem is that we don't have full control of the weather data and it's working in some places, in others not. Have you tried it during different times of the day? I have it working right next to me in the office, but we're aware of the issue and we're working on a long term solution that should hopefully be part of the next firmware update.

Offline retro02

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Re: Beta Weather App not working
« Reply #14 on: January 12, 2014, 04:22:56 pm »
My Weather application is crashing as well.
Optimum.CT

 

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