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Author Topic: Almond App login issues?  (Read 3653 times)

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Offline hiero

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Almond App login issues?
« on: November 24, 2014, 08:43:08 am »
A few times on Friday, maybe a few times this weekend, and all this morning I wasn't able to login to the app. Could this have something to do with the wifi drivers on the router rather than the app? I was able to eventually login on the cell network while at work (forgot to check that while at the house). 

Offline mparadis

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Re: Almond App login issues?
« Reply #1 on: November 24, 2014, 05:01:24 pm »
I have been booted out of on the android app multiple times today and cannot sign back in this time. Not happening on iOS as of this post.

Offline devi

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Re: Almond App login issues?
« Reply #2 on: November 24, 2014, 11:21:38 pm »
Yeah we are aware of this problem. Cloud is closing sockets intermittently so app is kicking out and/or not allowing login ,  hopefully we will resolve them in a week... it is not related with android/ios/web ui applications but the backend cloud.
« Last Edit: November 24, 2014, 11:26:13 pm by devi »

Offline Kazy

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Re: Almond App login issues?
« Reply #3 on: November 25, 2014, 02:17:21 am »
Can you make it so that if something is wonky with the servers it throws up an error message instead of the app forgetting my login info?

LGNilsson

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Re: Almond App login issues?
« Reply #4 on: November 25, 2014, 02:32:26 am »
It's something we've already discussed internally and it's something we're planning on adding to the apps.

Offline hiero

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Re: Almond App login issues?
« Reply #5 on: November 26, 2014, 03:58:05 pm »
Thanks for the updates Lars, I assumed it was a cloud issue as we were having similar issues on the iOS app  :D

Offline rldreams

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Re: Almond App login issues?
« Reply #6 on: January 29, 2015, 10:59:30 pm »
Safe to assume there is a cloud issue ? Phone and tablet keep telling me email/PW are wrong and web UI just keeps going back to login screen.

Offline dbuttke

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Re: Almond App login issues?
« Reply #7 on: January 29, 2015, 11:00:50 pm »
I know this topic is old, but the same just happened to me. I picked up my tablet to turn off lights and got a spinning wheel and then the login screen with no info in it.
Frustrated that I couldn't turn the lights off I got my phone out only to have an instant reply of the whole thing.

LGNilsson

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Re: Almond App login issues?
« Reply #8 on: January 29, 2015, 11:02:11 pm »
Looks like we've got some problems, not sure what's going on, but it happened to me as well, so I'd assume this is something cloud related.

Offline multisystemelectronics

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Re: Almond App login issues?
« Reply #9 on: January 19, 2016, 12:24:15 am »
Getting better with each release Still missing some features, but the latest update really improves on things...

 

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