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Author Topic: Stuck in updating at 99%  (Read 5336 times)

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Offline DrewL

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Stuck in updating at 99%
« on: February 13, 2015, 11:50:05 am »
I started the 070 update from the touchscreen UI this morning. It went to 99%, and now it's been like that for nearly an hour.

Haven't touched it. Suggestions?
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Offline jmschnur

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Re: Stuck in updating at 99%
« Reply #1 on: February 13, 2015, 06:27:07 pm »
I had that last night I I hit the x to cancel and then tried it again today. It worked then.
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Offline DrewL

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Re: Stuck in updating at 99%
« Reply #2 on: February 13, 2015, 06:55:10 pm »
The Back and Cancel buttons don't respond.

It's been like this all day long.
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Offline sykocus

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Re: Stuck in updating at 99%
« Reply #3 on: February 14, 2015, 01:38:25 am »
That happened to me on my first try. I said a prayer to the router gods and pulled the plug, then plugged it back in. It booted back up and I started the update again w/o any problems.
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Offline DrewL

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Re: Stuck in updating at 99%
« Reply #4 on: February 15, 2015, 08:42:36 am »
I emailed support, they told me to go ahead and unplug it and plug it back in a minute later. I unplugged it last night, it came back at 069, and then I was able to update it successfully.
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LGNilsson

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Re: Stuck in updating at 99%
« Reply #5 on: February 16, 2015, 04:17:04 am »
Apologies about this, we know this has happened to a few units, but we're not quite sure as to why as yet.
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Offline DrewL

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Re: Stuck in updating at 99%
« Reply #6 on: February 16, 2015, 10:55:08 am »
If there's anything you need me to do in order to provide testing data, I'll happily oblige.
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