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Author Topic: Stuck on R082  (Read 1507 times)

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Offline mjs

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Stuck on R082
« on: May 22, 2015, 03:55:26 pm »
Please help! I am stuck on R082 and cannot upgrade the firmware. The UI on the Almond 2015 says there's no update, and the update link provided on this forum for the R087 firmware does not work. I have emailed support as suggested in this forum yesterday and have not received the firmware or a response yet. Thank you.

Offline Ashok

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Re: Stuck on R082
« Reply #1 on: May 22, 2015, 06:02:32 pm »
@ mjs,

We regret the inconvenience caused. However, I have rechecked with our support team and all the emails we received so far are replied. Meanwhile, could you please send an email to ashok.kumar@securifi.com I would ensure that you will receive the software file R087. Thank you!

Offline mjs

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Re: Stuck on R082
« Reply #2 on: May 22, 2015, 06:10:10 pm »
@ Ashok,

Thank you for your response. I have sent you an email.

Offline Ashok

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Re: Stuck on R082
« Reply #3 on: May 22, 2015, 07:10:01 pm »
@ mjs,

You are most welcome. I have already sent you the software file, let us know if you need any further assistance.

Offline mjs

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Re: Stuck on R082
« Reply #4 on: May 22, 2015, 07:34:39 pm »
@ Ashok,

Thank you. I received the file, successfully updated, and all appears to be well! I will let you know if I need any other assistance. Thanks again.

 

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