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Author Topic: SERIOUS speed issues  (Read 6824 times)

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Offline dartech

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SERIOUS speed issues
« on: July 21, 2016, 07:50:37 pm »
I have my almond+ fed by a motorola surfboard cable modem.  when i run a speed test connected directly to the motorola wifi i am getting speeds of 70+Mbps, when i do a speed test connected to the almond+ wifi i am barely getting 8Mbps.  i totally understand there is going to be a slight drop off in speed but 70+ down compared to barely 8 is insane.  any insight or ideas why there is such a difference?
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Offline mparadis

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Re: SERIOUS speed issues
« Reply #1 on: July 21, 2016, 10:40:12 pm »
How are you connected to the motorola surfboard? I use one as well and haven't nearly that much loss.
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Offline dartech

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Re: SERIOUS speed issues
« Reply #2 on: July 22, 2016, 10:30:22 am »
I am connected by a cat5e cable running from one of the ethernet ports on the surfboard to one of the ethernet ports on the almond.  Is there a better way to connect them? 
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Offline fillibar

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Re: SERIOUS speed issues
« Reply #3 on: July 22, 2016, 01:56:11 pm »
Couple things to try:
1) Is the cable in the WAN port (the grey one with the little cloud icon)?
2) Do you have a different cable you can try? I have had bad cables before. Also make sure it is firmly seated.
3) Try rebooting the router.
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Offline dartech

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Re: SERIOUS speed issues
« Reply #4 on: July 22, 2016, 06:13:00 pm »
I do not see a grey port on either the almond or surfboard, nor do I see cloud icon.  Also, another odd thing I realized is the upload is fine off the almond wifi, similar to the upload on the surfboard wifi.  It is only the download that way way off.  Yes, I have tried multiple cables.  Keep the advice coming!  Want to figure this out.
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Offline dartech

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Re: SERIOUS speed issues
« Reply #5 on: July 22, 2016, 06:32:20 pm »
Yes I am plugged into the wan port.
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Offline Ashok

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Re: SERIOUS speed issues
« Reply #6 on: July 22, 2016, 09:49:55 pm »
@ dartech,

Tap on the Status and let us know, which mode does the Almond+ setup and what about the LAN speed?
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Offline dartech

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Re: SERIOUS speed issues
« Reply #7 on: July 23, 2016, 05:56:02 am »
mode is set to router, LAN speed is just like the wifi.  Just find it very odd when running off the Almond wifi the upload is fine, 7mbps-9mbps, similar to what I am getting off the surfboard wifi, the download there is a 50mbps difference.....
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Offline mparadis

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Re: SERIOUS speed issues
« Reply #8 on: July 27, 2016, 08:07:08 am »
I would try a different cable if you can (I know it isn't always easy). Better to test simple solutions first. Where is your almond physically set up? Cabinet/ closet / wall mount / counter top etc? Also, is your surfboard a modem / router gateway or just a modem? Is it also broadcasting a wifi signal?
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Offline Ashok

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Re: SERIOUS speed issues
« Reply #9 on: July 27, 2016, 09:20:52 am »
@ dartech,

Please reach our support team (support@securifi.com), we may have to diagnose to see, if there is an issue with the hardware.
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