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Author Topic: Nexus 7 suddenly became unsupported  (Read 2551 times)

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Offline Artik

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Nexus 7 suddenly became unsupported
« on: September 25, 2016, 05:13:22 pm »
I've been using the android app for months (years?) on my tablet, Nexus 7 2013 LTE. Today I had to uninstall it because of an unrelated issue, and now when I go back to install it from Google Play, it says my device is unsupported. What gives? It worked ok since day one!

Offline Ashok

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Re: Nexus 7 suddenly became unsupported
« Reply #1 on: September 25, 2016, 11:20:09 pm »
@ Artik,

I've been using the android app for months (years?) on my tablet, Nexus 7 2013 LTE. Today I had to uninstall it because of an unrelated issue, and now when I go back to install it from Google Play, it says my device is unsupported. What gives? It worked ok since day one!

What is the OS version?

Offline Artik

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Re: Nexus 7 suddenly became unsupported
« Reply #2 on: September 26, 2016, 01:52:46 pm »
Android 6.0.1 stock, same as my Nexus 5 which is still supported

Offline Ashok

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Re: Nexus 7 suddenly became unsupported
« Reply #3 on: September 27, 2016, 11:30:06 am »
@ Artik,

Android 6.0.1 stock, same as my Nexus 5 which is still supported

That shouldn't be happening, however, please allow me some time to get back with a debugging app for you. Thank you!

Offline Ashok

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Re: Nexus 7 suddenly became unsupported
« Reply #4 on: September 28, 2016, 09:32:53 pm »
@ Artik,

Please check your email registered on the forum, I sent you a debugging app, please uninstall the existing one and let us know the status.

Offline Artik

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Re: Nexus 7 suddenly became unsupported
« Reply #5 on: October 09, 2016, 03:35:33 pm »
Sorry for the delay.

Well, I installed it. It works, just like the one on Play store. Do you need me to copy some logs or what?

Offline Ashok

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Re: Nexus 7 suddenly became unsupported
« Reply #6 on: October 13, 2016, 04:51:50 pm »
@ Artik,

No, that's fine. We have added fix in our new release. Let us know, if you are facing any issues.

Offline Artik

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Re: Nexus 7 suddenly became unsupported
« Reply #7 on: October 14, 2016, 11:07:17 am »
Well, it's still unsupported. I'm not sure you understand. It's not a matter of "fixing" apk, it works fine. It's a matter of allowing installations on Nexus 7 in Google Play

Offline Artik

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Re: Nexus 7 suddenly became unsupported
« Reply #8 on: October 14, 2016, 11:10:53 am »
Here's a screenshot

Offline Ashok

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Re: Nexus 7 suddenly became unsupported
« Reply #9 on: October 15, 2016, 11:45:50 am »
@ Artik,

Here's a screenshot

Got it and it would be taken care soon.

 

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