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Author Topic: Almond 3 locks up with blank white screen  (Read 518 times)

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Offline kells75

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Almond 3 locks up with blank white screen
« on: April 19, 2017, 09:11:11 am »
For the past week, my A3 stops working and just has a blank white screen w/ no response.  I have to pull the plug to reboot.  It's good for a day and then it starts all over.  I'm on the latest firmware.  Anyone else experience this? 

Thanks

Offline fillibar

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Re: Almond 3 locks up with blank white screen
« Reply #1 on: April 19, 2017, 11:04:02 am »
I have not, sorry. Few questions:
What is your screen timeout set for?
Does it happen around the same time?
Do you have any Rules or common occurrences happening at the same time?
Is the network still up/web page still accessible when this happens?
Almond 3 mesh handling the home.

Offline kells75

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Re: Almond 3 locks up with blank white screen
« Reply #2 on: April 19, 2017, 11:23:02 am »
Timeout isn't long, under a minute.  It seems to happen during the night when nobody is using wifi. I wake up and it's locked up.    No wifi, no web page access.    No rule set for middle of the night.

Offline fillibar

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Re: Almond 3 locks up with blank white screen
« Reply #3 on: April 19, 2017, 12:25:10 pm »
With the whole box locking up (not just the LCD) and no apparent influence otherwise, I would recommend giving support an email or call. They would probably be able to help check more or deal with repair/replacement if that is warranted.
Certainly nothing more I can think of for that scenario.
Almond 3 mesh handling the home.

Offline elgobbes

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Re: Almond 3 locks up with blank white screen
« Reply #4 on: September 13, 2017, 08:30:41 pm »
Iím having the same issue and customer service hasnít figured out what the issue is.

Offline jefflouella

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Re: Almond 3 locks up with blank white screen
« Reply #5 on: September 21, 2017, 07:53:27 pm »
I am having the same issues. It's annoying. I unplugging and plugging the router back in 2-3 times a day now. I am ready to just drop this whiole system. 1 thing I need is reliable internet and I can't seem to get it.

Offline Ashok

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Re: Almond 3 locks up with blank white screen
« Reply #6 on: September 22, 2017, 10:03:11 am »
@ jefflouella, elgobbes,

Please do reach our support team at support@securifi.com and our support team will take care of it.

 

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