The connectivity problem can be due to many things:
You have to check the the software version (AL1-R196-L299-W33) on Almond on the LCD last page under the "About" icon.
What is the OS of the laptop? windows 7 or vista?
If it is not already tried, you may also try to connect other devices to almond (Iphone, or android phone, etc) and see if you get internet.