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Author Topic: Almond was reset and now touch screen stopped working  (Read 130 times)

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Offline FranklinParkRam

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  • Registered : 17/07/2018
Almond was reset and now touch screen stopped working
« on: July 17, 2018, 10:54:59 am »
Hello
I bought my Almond on Jan 5, 2016 and everything was working fine until yesterday. Yesterday it was working but bandwidth seemed very low and so I thought I would factory reset it and set it up from scratch. Ever since the touch screen has stopped working and I can't get past the language choice screen. Can you help me?
My invoice from Amazon is attached.

Thanks for your help.
Ram

Offline Ashok

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Re: Almond was reset and now touch screen stopped working
« Reply #1 on: July 17, 2018, 11:29:12 am »
@ FranklinParkRam,

Ensure you are using the Almond's power adapter and also turn off the device for a couple of minutes and connect it back to a different power outlet. Still no go, then reach our support team at support@securifi.com.

Offline FranklinParkRam

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  • Registered : 17/07/2018
Re: Almond was reset and now touch screen stopped working
« Reply #2 on: July 17, 2018, 11:37:18 am »
Thanks Ashok. Left it turned off overnight and nothing still. I will contact your support team.

 

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